Illusion Series - Embroidered Flora & Hardware Lock Lingerie Set- Black

Our support team is here to assist you with anything you may need. Whether you have questions about sizing, product details, orders, shipping, or returns, we’re always happy to help.

We understand that choosing the right piece is important, and our team will gladly guide you through any information you might need before or after your purchase. If you require assistance selecting the right size, learning more about a specific product, or tracking your order, simply reach out and we’ll take care of the rest.

You can contact our support team at any time and we will respond as quickly as possible. Most inquiries are answered within one business day, and often much sooner.

Your experience matters to us, and we are committed to providing clear, helpful, and friendly support every step of the way.

You can also ask questions through the product reviews and benefit from the experiences of other customers.

Each FUGU piece is carefully prepared. Due to high demand, shipping may take 3–5 extra days. We are working overtime to get your orders ready.

Prohibited countries:
Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea

International shipping rates
We offer international shipping globally. FUGU provide free shipping worldwide on order over $100 USD, a $30 fee for orders below $100.

Time required for the shipment
Once we receive your order, our warehouse team will process the order within one business day. However, bags might need to be collected from warehouses at different locations. While also adhering to international shipping distancing measures, please allow up to 72 hours for your order to ship. （except presale items）

International delivery time
We try to deliver your desired bags, no matter where you are located, as fast as possible. Therefore, we partner with different shipping companies. General delivery times of different shipping agencies are listed below:

International duties and/or taxes
Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

Tracking number
After order placement, you will receive an email confirmation with your order number. The tracking number will be sent via a separate email once your order is ready to leave the warehouse. Please allow at least 12 hours for the tracking information to update before reviewing the shipment status.

Late delivery
In the event of a late delivery, FUGU will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.

Package lost
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you're unable to resolve the issue with the shipping company, please email customers@fugulingerie.com and we'll get to the bottom of it!